TotalEnergies – your questions answered
Total is being transformed into a broad energy company and is committed to becoming carbon net zero by 2050, if not sooner. This means putting sustainability at the heart of our strategy.
Changing our Group name from Total is the next step in our clean energy transition. “Total” remains a part of our new name as a nod to our prestigious heritage. Changing our name to TotalEnergies symbolises a new commitment: to be a world leader in energy and meet increasing demand whilst producing fewer emissions.
As part of the Total Group rebrand to TotalEnergies, Total Gas & Power will be rebranded and we’ll share our new company name with you shortly.
Our website and our email addresses have changed. Our website is now gas-power.totalenergies.uk and most of our email addresses have changed to @totalenergies.com. We’ve also taken the opportunity to refresh our brand to better reflect our clean energy transition.
Any emails sent to @totalgp.com email addresses will be redirected to our new email address for several months. Likewise, all pages on www.totalgp.com are being redirected to our new website. If you're unable to find what you’re looking for on our website, we suggest going directly to our website: https://gas-power.totalenergies.uk/
No. As we are the same company, all telephone numbers will remain the same, as will your points of contact.
No. The rebrand and any subsequent name changes for Total Gas & Power do not affect any current contracts or payment methods you have set-up. Your contract remains in force for the duration and we will continue to collect payments in the same way. When you come to renew your contract, you are likely to be given a contract with the new branding and updated Terms and Conditions that reflect our new company name.
No, you don’t need to do anything. We will continue taking payments on the same day as normal and in the same way. In due course, you will see that the payments will be taken from TotalEnergies instead of Total Gas & Power.
No. We are the same company with a new logo as well as an exciting ambition! Therefore, you do not need to sign a new contract with us. You will continue to deal with us in the same way and your contract remains valid and in place.
No. We have a new brand and logo but we are still a part of Total, now called TotalEnergies, and still very much looking forward to continuing our relationship with you and your business.
No, these changes do not affect any current relationships with our valued suppliers.
No. However, if you have previously been given permission to use our logo online, we ask that you update the logo with our new one.
Please direct any immediate questions you may have to your Account Manager.